An advocate describes a toxic environment where a supervisor only targeted women

call center story target Apr 22, 2020

When I first started working at a call center, I was really proud. I got good passing rates in my training and was told the business liked promoting from within, so it was exciting.

But I got put into the team with the fastest call times, and the team leader had no time for a newbie who was slowing down the team. The team leader seemed angry if I asked her for advice on a customer.

The team met up for drinks on Fridays. I was always left out of the invite.

If I ever went to the restroom during non-scheduled breaks, the team leader would post the team’s restroom times in a group email. The restroom was on the other side of the building floor, so it took a few minutes to get there and back. When I didn’t use the restroom that week unless on break, the emails would stop, even though I noticed others went without times posted. Then if I had to go to the restroom on work time, I’d run since I knew the email was coming with my name on the top of the list, within five...

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